Sonic's Privacy Policies
Sonic has long supported privacy efforts which would protect the rights of our members, and has engaged in ongoing advocacy on this issue for many years. The health of the internet ecosystem critically depends upon confidence by creators and consumers that their usage will not be monitored or sold.
We believe many of the issues related to carrier practices and policies are fundamentally a competitive market failure. This includes net neutrality and privacy, but also product design and pricing, usage caps, customer service and more. If consumers could choose from fifteen different internet service providers, the competitive market would reward the best policies, prices, reliability and practices.
Sonic and a few other competitive internet service providers aside, the US does not have an adequately competitive market. And until that is achieved, regulation of some carrier policies and practices is important.
Our privacy and acceptable use policies can be found in our knowledge base. Here are some specific policy points we'd like to call out:
- Sonic never sells our member information or usage data, nor do we voluntarily provide government or law enforcement with access to any data about users for surveillance purposes.
- Sonic minimizes data retention, keeping data from 0 – 14 days for dynamic IP addresses and other logs and commits to EFF’s privacy-friendly Do Not Track policy. We believe that user data should not be retained longer than necessary, and that users deserve to have a clear understanding of personal data held by service providers.
- Sonic is also against the re-authorization of Section 702 (the law behind the PRISM and Upstream programs). Governments and other entities should not collect huge quantities of phone, email or other internet usage data directly from the physical infrastructure of any communications provider.
If you are looking for the Sonic Legal Process Policy, it can be accessed here.