Sonic Support

How can we help?

Whether you’re new to Sonic or a lifelong member, you can use the resources provided below to get the most out of Sonic’s internet and phone services. Whatever service you need, we offer solutions.

Techincal Help icon

Contact Support

8am–10pm PT, 7 days a week
Please note: Our office is closed from 2:00pm–2:30pm every Friday for ongoing staff training.

Contact Enterprise Support

Available 24/7/365
Billing and Services icon

Contact Billing

Contact Billing via fax
Fax (707) 547-2199
Mon–Sat 8am–5pm PT
Please note: Billing SMS support is only available Monday through Friday.

Contact Enterprise Billing

Contact Enterprise Billing via fax
Fax (707) 547-2199
Mon–Fri 8am–5pm PT
Sat–Sun Closed
Service Messages icon

Service Messages

Check out the status blog for messages on the current status of Sonic services, network and systems.

Speed Test icon

Sonic Speed Test

Want to know how fast you’re surfing? Check out this honest, accurate speed test.

Start Test

Voice Services icon

Voice Services

Knowledge Base icon

Knowledge Base

Support documentation for common questions and issues.

Setup Guides

Setup guides for email clients and equipment.

Forums icon


Converse with other users to get and share tips and help, including discussions on unsupported topics.

Visit Forums

Contact Sales icon

Contact Sales

Mon–Fri 8am–9pm PT
Sat–Sun 8am–7pm PT