Support & Knowledgebase

How can we help?

Whether you’re new to Sonic or a lifelong member, you can use the resources provided below to get the most out of Sonic’s internet and phone services. Whatever service you need, we offer solutions.

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Billing & Services

Contact Billing

Contact Enterprise Billing

  • Mon-Fri 8am-5pm PST
  • Sat-Sun Closed
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Technical Help

Contact Support

  • 8am-10pm PST 7 days a week
  • Please note: Our office is closed from 2:00pm - 2:30pm every Friday for ongoing staff training.
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Service Messages

Check out the status blog for messages on the current status of Sonic services, network and systems.

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Sonic Speed Test

Want to know how fast you’re surfing? Check out this honest, accurate speed test.



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Knowledge Base

Support documentation for common questions and issues.

Setup Guides

Setup guides for email clients and equipment.

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Converse with other users to get and share tips and help, including discussions on unsupported topics.


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Contact Sales

  • Mon-Fri 8am-9pm PST
  • Sat-Sun 8am-7pm PST
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Support Videos

Find solutions to common problems.