Support & Knowledgebase
How can we help?
Whether you’re new to Sonic or a lifelong member, you can use the resources provided below to get the most out of Sonic’s internet and phone services. Whatever service you need, we offer solutions.
Billing & Services
Contact Enterprise Billing
- Mon-Fri 8am-5pm PST
- Sat-Sun Closed
- Video Walkthroughs
- How do I send & receive email?
- How do I set up my own webpage?
- How can I set up a secure broadband connection?
- How do I use my voicemail?
- Is my connection as fast as it ought to be?
- REQUEST A CALL
- REQUEST A TEXT
- Email firstname.lastname@example.org
- Call Support
- 8am-10pm PST 7 days a week
- Please note: Our office is closed from 2:00pm - 2:30pm every Friday for ongoing staff training.
Converse with other users to get and share tips and help, including discussions on unsupported topics.
Find solutions to common problems.