SERVICE AND SUPPORT

Fiber optics, telecom and English spoken here.

On the rare occasion that you need to call us for help or assistance, you’ll get prompt, personal service from a real, live human being. (We have over one hundred of them in tech support alone.) Rest assured, they are a knowledgeable, friendly, down-to-earth bunch steeped in the languages of fiber optics, telecom and English.  

Support

Billing & Services

Contact Billing

  • Mon-Fri 8am-5pm PST
  • Sat-Sun Closed
  • Please note: Our office is closed from 2:00pm - 2:30pm every Friday.

Technical Help

Contact Support

  • Mon-Fri 6am-11pm PST
  • Sat-Sun 8am-10pm PST
  • Please note: Our office is closed from 2:00pm - 2:30pm every Friday.

Service Messages

Check out the status blog for messages on the current status of Sonic services, network and systems.


Sonic Speed Test

Want to know how fast you’re surfing? Check out this honest, accurate speed test.

 

GET STARTED

Knowledge Base

Support documentation for common questions and issues.

Setup Guides

Setup guides for email clients, equipment, and more    

Forums

Visit our Community Forums    

Converse with other users to get and share tips and help, including discussions on unsupported topics.

ENTER

Contact Sales

  • Mon-Fri 6am-11pm PST
  • Sat-Sun 8am-10pm PST
  • Please note: Our office is closed from 2:00pm - 2:30pm every Friday.