Review Our Emergency Response Plan at Sonic
A network that keeps you connected.
When the future is uncertain, communication between one another is paramount. Our infrastructure and management teams can be depended upon to support you. Sonic continues to give the best we have, when it matters most.
The best assistance in times of need.
With resiliency built into our backbone, we are dedicated to supporting both our family and yours when times get tough with:
24/7/365 Network Operation Response & Crisis Management teams.
Network Operation Center (NOC) to manage network traffic.
Onsite at Headquarters and Datacenter: Power transfer systems are fully automated and reinforced.
Independent diesel power with on-site fuel storage and on-site cooling water that give us the ability to manage the datacenter independent of utility power, gas, and water.
Our connection security is safe guarded by both cutting edge and tried and true network methods. These are homed in central offices that are maintained by local, state, and federal standards. Our myriad of generators, backup generators, and contingency plans are powered by independent and secure power sources.
All connection points and resold equipment with AT&T are backed up by AT&T’s resiliency plan in cooperation with ours.
With an infrastructure set up to prioritize customers across different metrics, Sonic’s power feeds and the portable generators maintain schedules that adhere to our honest Service-level Agreements (SLAs). Whether you are worried about your family or your business, we’ve got your back.
The resources that responders deserve.
Quick response time and adaptability are key in emergency events. In all situations, Sonic defers its resources and abilities to emergency responders. It’s more than just respect, it’s an understanding that we do whatever we can to help save lives and safeguard communities. We have a responsibility to continue to make a difference in our community who are beginning their process of returning from disasters.
An app that allows you to stay connected.
The Sonic Mobile Communicator app is available for Sonic IP Broadband and Sonic Fusion Fiber customers. This feature allows you to transfer your home phone number to your mobile device in times of crisis. Additionally, you can receive video calls, audio calls, and text messages from your desk phone number. When your home is jeopardy, Sonic offers the tools to take your home base mobile.