General/Financial:

Q. Why did Roxio sell GoBack?

A. This transaction will enable us to bring an even greater focus to our digital media software business and the development of our new on-line music business with our Napster assets. The opportunity to sell GoBack comes at a great time for Roxio as it provides an opportunity to add to our cash balances and divest an asset that is not core to our digital media strategy.

Q. Why did you sell GoBack to Symantec?

A. Symantec is currently one of GoBack's largest marketing partners and as a leader in Internet security software, it is the logical and best new home for GoBack and its customers.

Q. What are the terms of the deal?

A. Roxio sold GoBack to Symantec for approximately $13 million in cash. Of the total purchase price, $2.75 million will be held in escrow for a period of one-year. Roxio will include the impact of this transaction, net of the associated tax liability, in its fiscal Q1 results ending June 30, 2003.

Q. What percentage of Roxio's business did GoBack represent?

A. GoBack revenues accounted for approximately 4-5% of net revenues.

Q. How does this sale impact Roxio's enterprise business?

A. Roxio Enterprise Sales Organization will now focus on selling our digital media products, namely Easy CD & DVD Creator, Toast, VideoWave and PhotoSuite to the enterprise community. Industry analysts suggest that as CD burners penetrate the corporate market there will be increased demand for digital media software from a corporate standpoint.

Q. How does this sale impact Roxio's revenue and earnings guidance?

A. Since the transaction occurred in April 2003, the transaction will be accounted for in Q1 of fiscal 2004. Roxio will provide guidance for its fiscal Q1 as part of its fiscal Q4 and fiscal 2003 conference call in May.

End Users/Consumers:

Q. I have ordered a copy of GoBack - will I get my product?

A. Roxio will continue to fulfill orders for the retail version of GoBack for the next 60 days.

Q. Whom do I contact regarding GoBack order fulfillment?

A. You should contact the same source that you have ordered the product from and they should be able to confirm the status of your order.

Q. How do I get technical support on the product?

A. Roxio will continue to provide GoBack technical support for the next sixty days. After that time, Symantec will assume the responsibly of supporting GoBack.

Q. How do I buy GoBack now?

A. GoBack is available most places that software is sold, or you can buy the product via an electronic download from Roxio.com or by calling Roxio's direct sales team at 866-280-7694. After sixty days, you can buy the product from Symantec.

Reseller/Retailer:

Q. I'm selling GoBack currently, whom do I contact for transaction-related questions, volumes and pricing information?

A. You should contact your distributor to obtain pricing and availability information.

Distributors:

Q. What is the process for ordering product and stock rotations?

A. There is no immediate change to the processes. Distributors should continue to place orders and work with their Roxio sales representative. A detailed transition plan will be provided with adequate lead times as soon as final.

Q. To whom do I pay open invoices and resolve any billing issues?

A. You should continue to make payments and communicate issues to the entity that billed you (Roxio). We will update distributors at the right time as the plan is updated.